Exchange & Refund Policy

Please choose carefully as B.W. Machinery does not offer exchanges or refunds where you have simply changed your mind, or made a wrong selection.

Please notify us as soon as possible if your order has been damaged in transit. Please email the photos to admin@bwmachinery.com.au. Once received and processed, we will either arrange a replacement to you or issue a refund. The returned goods must be in its original packaging, with all accessories and manuals.

Refunds for in-store purchases will be processed by any relevant B.W. Machinery stores.

Items must be in its original sale condition (unworn, undamaged, or otherwise unused with original tags/labels attached). Returns must be done within 30 days of the date of purchase.

Online orders will be processed by our Customer Care Team at Cheltenham and will normally be completed within 3 business days.

Please note:
The buyer will be responsible for the actual return postage unless the item is faulty or damaged in transit (videos or pictures must be provided as proof).