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Exchange & Refund Policy

Change of Mind

Please choose carefully as B.W. Machinery does not offer exchanges or refunds where you have simply changed your mind, or made a wrong selection.

Damages in Transit

Please notify us as soon as possible if your order has been damaged in transit. Please email the photos to Once received and processed, we will either arrange a replacement to you or issue a refund. The returned goods must be in its original packaging, with all accessories and manuals.

Refunds or Exchange

Refunds for in-store purchases will be processed by any relevant B.W. Machinery stores.

Items must be in its original sale condition (unworn, undamaged, or otherwise unused with original tags/labels attached).

Online orders will be processed by our Customer Care Team at Cheltenham and will normally be completed within 3 business days.

Please note:
The buyer will be responsible for the actual return postage unless the item is faulty or damaged in transit (videos or pictures must be provided as proof).

Store Locations
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1130 - 1132 North Rd, Bentleigh East, VIC 3165
call-icon 03 9563 7299
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303 Warrigal Road Cheltenham Victoria 3192
call-icon 03 9583 3398
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29 Wells Road Seaford Victoria 3198
call-icon 03 9786 8811
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BWM Products (Admin Only)
4 Kylie Place, Cheltenham, VIC 3192
call-icon 1300 454 585 (option 1)
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