Please choose carefully as B.W. Machinery does not offer exchanges or refunds where you have simply changed your mind, or made a wrong selection.

Please notify us as soon as possible if your order has been damaged in transit. Please email the photos to admin@bwmachinery.com.au. Once received and processed, we will either arrange a replacement to you or issue a refund. The returned goods must be in its original packaging, with all accessories and manuals.

Refunds for in-store purchases will be processed by any relevant B.W. Machinery stores.

Items must be in its original sale condition (unworn, undamaged, or otherwise unused with original tags/labels attached). Returns must be done within 30 days of the date of purchase. A restocking fee will apply.

Online orders will be processed by our Customer Care Team at Cheltenham and will normally be completed within 3 business days.

Special-order items are excluded from our return policy, as these products are not normally held in stock.

Please note:

• Special-order items are excluded from our return policy, as these products are not normally held in stock.

• The buyer will be responsible for the actual return postage unless the item is faulty or damaged in transit (videos or pictures must be provided as proof).