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Exchange & Refund Policy

Change of Mind

Please choose carefully as B.W. Machinery does not offer exchanges or refunds where you have simply changed your mind, or made a wrong selection.

Damages in Transit

Please notify us as soon as possible if your order has been damaged in transit. Please email the photos to admin@bwmachinery.com.au. Once received and processed, we will either arrange a replacement to you or issue a refund. The returned goods must be in its original packaging, with all accessories and manuals.

Refunds or Exchange

Refunds for in-store purchases will be processed by any relevant B.W. Machinery stores.

Items must be in its original sale condition (unworn, undamaged, or otherwise unused with original tags/labels attached).

Online orders will be processed by our Customer Care Team at Cheltenham and will normally be completed within 3 business days.

Please note:
The buyer will be responsible for the actual return postage unless the item is faulty or damaged in transit (videos or pictures must be provided as proof).

Store Locations
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OAKLEIGH MOWERPOWER
1130 - 1132 North Rd, Bentleigh East, VIC 3165
call-icon 03 9563 7299
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KINGSTON MOWERS
303 Warrigal Road Cheltenham Victoria 3192
call-icon 03 9583 3398
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SEAFORD MOWERS
29 Wells Road Seaford Victoria 3198
call-icon 03 9786 8811
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BWM Products (Admin Only)
4 Kylie Place, Cheltenham, VIC 3192
call-icon 1300 454 585 (option 1)
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