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Frequently Asked Questions

What products can I find on the B.W. Machinery online store?

Our online store offers a comprehensive range of power equipment, including lawn mowers, ride-on mowers, blowers, chainsaws, brushcutters, hedge trimmers, generators, edgers, chipper shredders, log splitters, water pumps, concrete equipment, and more. Explore our diverse selection of premium quality brands, such as Honda, Stihl, Victa, Shindaiwa, Husqvarna, and Briggs &and Stratton.

How can I place an order on the B.W. Machinery online store?

To place an order, simply browse our online catalog, select the desired products, and proceed to checkout. Follow the prompts to provide shipping information, choose a payment method, and complete your purchase securely.

Do you offer a trade-in option for old equipment at B.W. Machinery?

Yes, we do! For more information on our trade-in process and to explore the types of equipment we accept, please visit our dedicated Trade In page. It provides details on how to get started and what you need to know for a seamless trade-in experience.

Feel free to reach out if you have any further questions or require assistance with the trade-in process!

What finance options are available for online purchases at B.W. Machinery?

B.W. Machinery offers convenient finance options for applicable products. For purchases over $500, Humm90 provides 6 or 12 months interest-free options, ensuring flexibility in your shopping experience. (A 48 or 60 months option is also available on selected products only. For more details, please visit the product pages.)

Additionally, our FinApps Asset Finance option caters to specific financing needs. 

For more details on Humm90 and FinApps Asset Finance, click here.


For orders under $1000 on applicable products (excluding specials and clearance items), you can also explore Zippay and Afterpay.

For orders under $2000 on applicable products (excluding specials and clearance items), you can also explore Afterpay.

How do I track the status of my online order?

Once your order is processed and dispatched, you will receive an email with tracking information. Use this information to monitor the delivery status of your order.

What payment methods are accepted on the B.W. Machinery online store?

We accept a variety of payment methods, including credit/debit cards and other secure online payment options. Choose the method that suits you best during the checkout process.

Is it safe to enter my payment information on your website?

Absolutely. For your security, we do not store any card details on our website. All payment transactions are processed directly by our trusted payment service provider using encrypted connections and industry-leading security measures, ensuring a safe and secure online shopping experience.

How can I return a product purchased online?

If you need to return a product, please refer to our “Returns and Exchanges” policy on our website. Follow the provided instructions to initiate the return process.

Do the displayed product prices on our website include taxes, and what about shipping costs?

Our website’s product prices include applicable taxes but exclude shipping costs. Typically, shipping fees are calculated during the order placement using the website’s shipping cost calculation. However, should there be any potential additional shipping fees, we will contact you to confirm and discuss the details. Ensuring transparency is our priority, and we are committed to providing clear communication regarding any extra charges.

For detailed information on shipping, please refer to our shipping page.

What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the necessary steps to address the issue and facilitate a resolution.

Do you offer warranty for products purchased online?

Please note that our warranty coverage is as per the manufacturer’s terms and conditions only. Contact our support team if you have specific warranty-related questions.

How can I contact customer support for assistance with my online order?

You can reach our customer support team by email or phone 1300 454 585. Visit our “Contact Us” page on the website for detailed contact information and hours of operation.

We are committed to providing a seamless online shopping experience, and if you have any further questions, please don’t hesitate to get in touch.

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